ACS Technologies

Support Levels

ACS provide 4 levels of contracts from basic remote support through to full outsourcing. We can also provide out of hours coverage, ad-hoc support and tailored contracts as required.

  Opal Emerald Sapphire Diamond
Guaranteed response times 4 hours initial response / 8 hours onsite 4 hours initial response / 8 hours onsite 3 hours initial response / 6 hours onsite 2 hours initial response / 4 hours onsite
Telephone support Pre-paid hours Unlimited Unlimited Unlimited
Remote support Pre-paid hours Unlimited Unlimited Unlimited
Onsite support Pre-paid hours Unlimited Unlimited Unlimited
Parts included
Preventative maintenance
Quarterly

Monthly
Server administration
Virus removal
Out of contract works Preferential contract rate Preferential contract rate 1 hour included 1 hour included
Initial IT assessment & report
Regular onsite reviews
Annually

Annually

6 monthly

 

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